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PITTSBURGH – A man from Collier Township contacted Channel 11, saying a car rental company was refusing to honor his original reservation, days before a long-awaited vacation.
“I am angry,†said Mike Adamski.
Adamski was looking forward to taking his three daughters to Hershey this coming weekend. On long journeys, they prefer to hire a car, and last month he landed a deal with Hertz.
Channel 11 reviewed the reservation, which indicated Adamski had booked an SUV for four days, for a total of about $ 430, on the company’s Baum Boulevard site in Pittsburgh.
Adamski thought everything was ready, but on Wednesday he received two phone calls from the company. On the first call, an employee apparently indicated that he was expected to pick up the vehicle on Friday, a day ahead of schedule. But soon after, he got a second call.
“I get a phone call, ‘Hi, it’s Hertz again at Baum Blvd, unfortunately our office is going to be closed for the rest of the week so we can’t give you your rental.’ I’m like, “Well, okay, can you have another place to fill that in?” He says to me ‘no, the only thing we can do is cancel and change the reservation.’ “
But when Adamski attempted to do so, he said the price nearly tripled, well over $ 1,000.
“It’s almost like selling a scam. “Yes, we got you in at that low price, now you have to cancel and change reservations and pay $ 1,400 now for that same reservation.”
Adamski told Channel 11 he called customer service but received an issue and a refusal to book it at the original rate.
He tried to find a better price elsewhere, but told us the companies were either fully booked or offered luxury vehicles at high prices. Channel 11 has previously reported on a nationwide auto shortage and worker shortage.
While Adamski is determined to make this trip a success no matter what, he reached out to us to make known what he believes to be unfair trade practices.
“I hope you can step in and find some sort of resolution for us,” he said.
Channel 11 contacted Hertz Media Relations. We received this response via email: “We are still reviewing this, but we have confirmed that the location is still open and will honor all bookings as booked for these dates and beyond. Management is reaching out to this client.
We phoned Adamski after receiving the statement. At that time, he had not yet received a call honoring his reservation and original rate.
Channel 11 also visited the company on Thursday. While it was open at the time, a sign on the door said the business would be closed on Fridays and Saturdays due to staffing.
Inside, we spoke with someone who identified themselves as a manager, but claimed it was their last day. He ultimately said he was unable to comment.
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